Terms and Conditions

Last updated: 29 October 2026

These terms apply to every offer we make and every order placed through eaudd.com. Please read them before ordering. Nothing in them limits the rights Dutch consumer law gives you; where a term conflicts with a mandatory legal right, that legal right prevails.

1. Who you are contracting with

Eau de Dubai, Keizersgracht 241, 1016 EA Amsterdam, Netherlands. Chamber of Commerce number 82548560, VAT number NL862514393B01, email info@eaudd.com.

2. Our products

We describe each fragrance as accurately as we can, including its notes, concentration and volume. Photographs are intended to represent the product faithfully, but screens vary and packaging is occasionally updated, so small differences in colour or presentation are possible and are not a defect.

3. Prices

Prices are shown in euros and include Dutch VAT. Shipping costs, where they apply, are shown before you confirm the order. A price is valid while it is displayed; obvious typographical errors do not bind us, and if one occurs we will tell you and let you confirm or cancel the order.

4. How the contract is formed

Placing an order is an offer to buy. The contract comes into being when we send you an order confirmation by email. If we cannot accept an order — for example because an item is out of stock — we will tell you promptly and refund any payment in full.

5. Payment

Payment is taken at checkout through our payment service provider, using the methods shown there. We do not see or store your full card details.

6. Delivery

We ship within the Netherlands free of charge. Where a delivery charge applies to another destination, it is shown before you confirm the order. We aim to dispatch promptly and, unless we have agreed otherwise with you, we will deliver within 30 days of the contract at the latest. If we cannot, you may set a reasonable further period and, if we still fail, cancel the order and receive a full refund. Risk of damage or loss passes to you when the goods are handed to you or to a carrier you appointed yourself.

7. Your right to cancel

As a consumer you may cancel within 14 days of receiving the goods, without giving a reason. How to do it, what condition goods must be in, who pays return postage, and the exceptions that apply are all set out on our Returns and Refunds page, which forms part of these terms.

8. Fragrances that cannot be returned

Perfume is a sealed good supplied with a hygiene seal. Under Article 6:230p of the Dutch Civil Code, a sealed product that is not suitable for return for reasons of health protection or hygiene is excluded from the right of withdrawal once it has been unsealed. In practice this means an unopened bottle may be returned; an opened one may not.

9. Conformity

Everything we sell must correspond to the contract and be of the quality you may reasonably expect. If it does not, you have the remedies Dutch law gives you, including repair, replacement, a price reduction or cancellation. This legal guarantee is free of charge and is not limited in time by these terms.

10. Complaints

If something is wrong, write to info@eaudd.com describing the problem. We will acknowledge within 14 days and, if we need longer to investigate, tell you when to expect a full answer. Raising a complaint does not suspend your legal rights.

11. Liability

We are liable for damage caused by our own intent or gross negligence, for death or personal injury, and wherever Dutch law does not permit liability to be limited. Beyond that, our liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential loss.

12. Events outside our control

We are not in breach of these terms if we are prevented from performing by something genuinely outside our control, such as a carrier strike, extreme weather or a failure of a supplier we could not reasonably have foreseen. If such an event lasts more than 30 days, either of us may cancel the affected order and we will refund you in full.

13. Governing law

Dutch law applies. Disputes may be brought before the competent court in the Netherlands. As a consumer, you keep the protection of any mandatory rules of the country in which you live, and you may also bring proceedings in the courts of that country.

14. Changes to these terms

We may update these terms. The version published when you place your order is the one that governs it.