Returns and Refunds
Last updated: 29 October 2026
We want every order to feel like something worth keeping. If it does not, here is exactly how to send it back.
14 days to change your mind
You may cancel your order within 14 days of the day you receive it, without giving a reason. Tell us within those 14 days that you are cancelling, then return the goods within a further 14 days of telling us.
You can let us know by emailing support@eaudd.com, by using the model form at the bottom of this page, or through your account if you have one.
The condition goods must be in
- Items must be unused and complete, in their original packaging and with any accessories.
- You may handle a product as you would in a shop, to establish its nature and characteristics. If you have gone further than that and the product has lost value as a result, we may deduct that loss from your refund.
What cannot be returned
Fragrances whose hygiene seal has been broken cannot be returned. Perfume is a sealed product that is not suitable for return once opened, for reasons of hygiene, and the law excludes such goods from the right of withdrawal after unsealing. An unopened, sealed bottle may be returned in the normal way.
How to arrange a return
- Through your account. Sign in, select the order, and follow the steps to request a return or exchange. We will email you a return label.
- By email. Write to support@eaudd.com with your full name, your order number, and whether you want to return or exchange. We will reply with instructions and, if you want one, a prepaid label.
Who pays for return postage
Return postage is at your own expense. If you prefer not to arrange it yourself, we can send you a prepaid return label and deduct EUR 6.50 from your refund. Exchanges are different: we cover the shipping of the replacement item free of charge.
Please keep your proof of postage until we have confirmed that your return arrived.
Your refund
Once your return reaches us and has been checked, we refund you within 14 days, using the same payment method you used to pay, unless we agree otherwise with you. You will not be charged anything for the refund itself. We may wait to refund until we have received the goods back, or until you have shown that you have sent them, whichever happens first.
If you chose an exchange rather than a refund, we dispatch the replacement as soon as we have processed your return.
Damaged, faulty or incorrect items
If something arrives damaged, faulty or simply not what you ordered, email support@eaudd.com with your order number and a photograph. This is separate from the 14-day cancellation right above: you keep your full legal guarantee, and a return in these circumstances costs you nothing.
Model withdrawal form
You do not have to use this form, but you may. Send it to Eau de Dubai, Keizersgracht 241, 1016 EA Amsterdam, Netherlands, or to support@eaudd.com.
To Eau de Dubai, Keizersgracht 241, 1016 EA Amsterdam, Netherlands, support@eaudd.com: I hereby give notice that I withdraw from my contract of sale of the following goods — [describe the goods]. Ordered on [date] / received on [date]. Name of consumer: [name]. Address of consumer: [address]. Signature (only if this form is sent on paper): [signature]. Date: [date].
Questions
Our customer care team is happy to walk you through any of this. Write to support@eaudd.com.