# Returns and Refunds

- Link: https://eaudd.com/returns-and-refunds/
- Published: 2026-10-29T19:49:39+00:00
- Author: admin

# Returns and Refunds

Last updated: 29 October 2026

We want every order to feel like something worth keeping. If it does not, here is
exactly how to send it back.

## 14 days to change your mind

You may cancel your order within **14 days** of the day you receive it, without 
giving a reason. Tell us within those 14 days that you are cancelling, then return
the goods within a further 14 days of telling us.

You can let us know by emailing **support@eaudd.com**, by using the model form at
the bottom of this page, or through your account if you have one.

## The condition goods must be in

 * Items must be unused and complete, in their original packaging and with any accessories.
 * You may handle a product as you would in a shop, to establish its nature and 
   characteristics. If you have gone further than that and the product has lost 
   value as a result, we may deduct that loss from your refund.

## What cannot be returned

**Fragrances whose hygiene seal has been broken cannot be returned.** Perfume is
a sealed product that is not suitable for return once opened, for reasons of hygiene,
and the law excludes such goods from the right of withdrawal after unsealing. An
unopened, sealed bottle may be returned in the normal way.

## How to arrange a return

 1. **Through your account.** Sign in, select the order, and follow the steps to request
    a return or exchange. We will email you a return label.
 2. **By email.** Write to **support@eaudd.com** with your full name, your order number,
    and whether you want to return or exchange. We will reply with instructions and,
    if you want one, a prepaid label.

## Who pays for return postage

Return postage is at your own expense. If you prefer not to arrange it yourself,
we can send you a prepaid return label and deduct **EUR 6.50** from your refund.
Exchanges are different: we cover the shipping of the replacement item free of charge.

Please keep your proof of postage until we have confirmed that your return arrived.

## Your refund

Once your return reaches us and has been checked, we refund you within **14 days**,
using the same payment method you used to pay, unless we agree otherwise with you.
You will not be charged anything for the refund itself. We may wait to refund until
we have received the goods back, or until you have shown that you have sent them,
whichever happens first.

If you chose an exchange rather than a refund, we dispatch the replacement as soon
as we have processed your return.

## Damaged, faulty or incorrect items

If something arrives damaged, faulty or simply not what you ordered, email **support@
eaudd.com** with your order number and a photograph. This is separate from the 14-
day cancellation right above: you keep your full legal guarantee, and a return in
these circumstances costs you nothing.

## Model withdrawal form

You do not have to use this form, but you may. Send it to Eau de Dubai, Keizersgracht
241, 1016 EA Amsterdam, Netherlands, or to **support@eaudd.com**.

To Eau de Dubai, Keizersgracht 241, 1016 EA Amsterdam, Netherlands, support@eaudd.
com: I hereby give notice that I withdraw from my contract of sale of the following
goods — [describe the goods]. Ordered on [date] / received on [date]. Name of consumer:[
name]. Address of consumer: [address]. Signature (only if this form is sent on paper):[
signature]. Date: [date].

## Questions

Our customer care team is happy to walk you through any of this. Write to **support@
eaudd.com**.